About

FAQ

• Where is the store based?

  Hong Kong, Hong Kong

• How long will it take to receive my order?

  Orders need 1-3 days for processing and then it is shipped Estimated delivery time:
  ☆ USA / Canada / UK / Australia: 7~10 business days
  ☆ Other countries: 7~14 business days
  ☆Countries with strict custom: Germany/Israel/Switerland/ Hungary/Bugaria/Belgium/India 7~21 business days
  ☆Brazil/Russia 7~21 business days
  ☆Italy: 7~21 business days

• Do you accept orders placed outside of the US?

  We sure do!

• Where can I track my order?

  All orders come with free tracking code upgrade.

  Customer can only query the registered mail / parcels departure details from http://www.17track.net/
  This website is awesome, can track 99.9% of all parcels globally from all couriers!

• Do you accept sponsors?

  Please contact us with any of your social media links for us to check out and we will reply with the requirements and things can work out from there! Don't be shy about contacting~ You can get clothes monthly!

• Do you take Western Union, Bank transfer as money method? I don't have a paypal?

  yes, we do! drop us a message on facebook and we will let you know what to do <3

• Do you take Credit card?

  Yes we do, email us and we will tell you what to do!

• How can i contact you?

  email: [email protected]

  website: kigukawaii.com

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.